Terms and Conditions

This document was automatically translated from French.
In the event of any discrepancies between the translated version and the original French version, the French version shall prevail.

Last updated: March 11, 2026

Preamble

We developed the WeWard mobile application to encourage Users to favor walking in their daily travel, for health and environmental reasons.
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The Application allows Users to earn points (the "Wards") awarded based on actions or features promoted within the Application. For example, a User may be awarded Wards based on the number of steps taken or on certain bonus actions in the Application.
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Wards allow unlocking the Rewards displayed within the Application, under the conditions described in Article 7 of these T&Cs.

PLEASE READ THESE TERMS AND CONDITIONS ("T&Cs") CAREFULLY

The website www.wewardapp.com, its subdomains (collectively, the "Site") and the WeWard mobile application ("the Application") are published by WEWARD, a simplified joint-stock company with a share capital of €1,203.32, having its registered office at 111 Avenue Victor Hugo, Paris (75016), registered with the Paris Trade and Companies Register under number 85361417000035 ("WeWard" or "we").

These T&Cs define your access to and use of the Site and the Application. For the purposes of these T&Cs, all capitalized terms have the meaning attributed to them.

Information for US users:

Please note that Article 19 (Arbitration Agreement) of the T&Cs below contains provisions governing how disputes between you and us will be resolved. In particular, it contains an arbitration agreement which, except for limited exceptions, requires that disputes be submitted to binding and final arbitration.

Unless you opt out of this arbitration agreement:

1. You will only be permitted to bring a claim against us on an individual basis, and not as a plaintiff or member of any class or representative action;

2. You waive your right to a court trial and to a jury trial.

Some features, such as the purchase of Virtual Products, Premium Status, or E-vouchers, are subject to our Terms of Sale (CGV), available via this link. Use of those services implies prior acceptance of those Terms of Sale (CGV).

Article 1 - Definitions

Application: denotes the WeWard mobile application, available on iOS and Android.

E-vouchers: denotes gift cards available on the gifts page of the Application that can be purchased and used at a selection of external partners.

Community: denotes a group of Users gathered around a cause or a project defined in advance by the Community administrator.
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Wards balance: denotes the balance of Wards associated with the User Account.

Account or User Account: denotes the personal area dedicated to the User on the Application, which they access by registering and logging into the Application after having accepted the T&Cs.

Suppliers: denotes WeWard partners offering products for sale on the WeWard Application.

Products: denotes all products offered for sale either directly by WeWard or by Suppliers on the Application.

Virtual Products: types of WeWard Products that denote virtual items, e-vouchers or privileges on WeWard.

Reward(s): denotes all possibilities offered to the User in exchange for the use of Wards, such as gift cards, virtual items, cash prizes, vouchers, discounts on items, support for humanitarian or environmental projects, goods or services available in the Application.

Service(s): denotes all services provided by WeWard via the Website and the Application.

Premium Status: denotes a particular status that the User can purchase or obtain by exchanging Wards to access exclusive benefits.

Site or Website: denotes the website www.wewardapp.com

User: denotes any natural person registered on the Application, holding an Account.
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Visitor: denotes any person visiting the Services but who does not have User status.

Wards: denotes the points accumulated and usable only within the Application, allowing, in particular, the unlocking of the Rewards displayed in the Application.

Article 2 - Registration and Account Creation

2.1 - Registration conditions

By accessing the Services, you represent and warrant that:

• You have the legal capacity to create an account on our platform;
• You are of the legal age required to use the Services, in accordance with the law applicable in your country of residence. In particular, if you reside in a country of the European Economic Area, you must be at least 16 years old (or the minimum age allowed by your national legislation, if lower — 15 years in France, for example) to be able to consent alone to the processing of your personal data. We reserve the right to request any document proving the identity and age of the person who created the Account;
• All information you provide during registration is accurate, complete and up to date;
• You are not subject to any prohibition from accessing the Services under the laws of your country of residence or any other applicable jurisdiction.

Registration on the Application is free and does not entail any purchase obligation or financial consideration from the User to WeWard.

At the time of Account creation, the User acknowledges having read and accepted these T&Cs in their entirety.

When registering on the Application, the User also acknowledges having read our Privacy Policy, incorporated by reference into these T&Cs.

2.2 - Account creation

Use of the Application is free. To create an Account, you must complete the registration form accessible from the Application.

You may also create an Account using a third‑party service such as Facebook, Apple or Google. In this case, creating the Account requires that you authorize the sharing of certain profile data by the third‑party service concerned. You may then complete any missing information where applicable. In such a case, the User must authorize WeWard to use the data transmitted by the third‑party service. For more information regarding the data we collect from you and how we use it, please consult our Privacy Policy.

You agree to provide a valid email address that you own and you represent and warrant that the information provided is accurate and complete.

If you access the Services through a third‑party provider (as part of the Services features or the mobile Application), you may link your Account to your third‑party account by authorizing WeWard to access it, in accordance with the third‑party provider’s terms and conditions.

You represent that you are legally authorized to grant that access, without breaching the third‑party provider’s terms of use or making WeWard liable or restricting its use.

By authorizing WeWard to access your third‑party accounts, you understand that WeWard may access the data necessary for your registration, in accordance with the Privacy Policy. Depending on the privacy settings in your third‑party accounts, personally identifiable data may become visible through the Services.

Unless otherwise indicated, any third‑party content imported via these third‑party accounts will be treated as your own content.

If a third‑party account or its service becomes unavailable, or if WeWard's access is revoked by the third‑party provider, the associated content will no longer be accessible via the Services.

You can disable the connection between your third‑party accounts and the Services by following the third‑party provider's procedure.

Important: Your relationship with third‑party providers is governed exclusively by the agreements you have with them, and WeWard disclaims any liability regarding personal data that may be transmitted to it in violation of the privacy settings you have defined.

WeWard does not verify third‑party content, including its accuracy, legality or respect for intellectual property rights, and assumes no responsibility in that respect.

Article 3 - Acceptance of the T&Cs

3.1 - Acceptance

At the time of Account creation, the User may tick the box "I accept the terms and conditions of use and I certify that I have the legal age required to use the Services".

Acceptance via this checkbox constitutes proof that the User has read, through the Application, our T&Cs and signals unconditional agreement.

IF YOU DO NOT ACCEPT ALL THE TERMS OF THE T&Cs AND DO NOT WISH TO BE BOUND BY THEM, PLEASE REFRAIN FROM USING OUR SERVICES AND DELETE YOUR ACCOUNT IF APPLICABLE.

Specific conditions may apply or be added during use of certain Services in accordance with Article 3.3. These documents will be incorporated into these T&Cs.

3.2 - Binding effect

These T&Cs come into force on the date they are posted online and are binding:

• upon their acceptance by the User at the time of registration to the Application for the entire duration of use of the Services; or
• 30 days after they are communicated to Users when new T&Cs replace them;
• on the day they are posted online in case of simple updates to the T&Cs concerning non‑substantial elements.

Subject to these time limits, the T&Cs posted on the Application prevail over any earlier dated version and supersede and replace any prior version. The User may at any time stop using the Services and delete their Account, but remains bound for any prior use.

3.3 - Changes

We reserve the right, at our sole discretion, at any time and without notice, to adapt or modify these T&Cs. In the event of a change, we will publish the updated version of the T&Cs on the Site by updating the "Last updated" date shown at the top of this document.

We may do so for different reasons, including to reflect non‑substantial changes or provisions amended by law, due to new features or changes in business practices.

If the changes are substantial, we will inform Users via the Site and will make reasonable efforts to notify you by email at the address provided during registration.

A User who does not wish to accept the modified T&Cs must delete their account and cease using the Services.

Any use of the Application and/or Services after the binding time limit (Article 3.2) constitutes acceptance of the changes. You are therefore encouraged to consult the T&Cs regularly to become aware of the current version.

You acknowledge that WeWard’s continued provision of the Services constitutes sufficient consideration for acceptance of the changes to the T&Cs.

Article 4 - Conditions of access to the Services

Access to our Services requires holding an Account on the Application.

The Application is downloadable free of charge from Apple’s App Store and Google Play Store.

Access to the Application is free (excluding connection costs and telecommunications fees borne by the User).

Our Services aim to motivate Users’ physical activity and everyday actions in a fun and interactive way. Under no circumstances should our Services be construed as services that provide a source of income or professional earnings.
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Access to our Services is permitted only for strictly personal and private use. WeWard is in no way responsible for any procedures that may apply to obtaining and/or receiving Rewards (declarations, taxation, duties, etc.). Consequently, the User is prohibited from using the Application for professional, commercial purposes or in the interest of any activity competing with WeWard. Any breach of this provision may result in Account closure.

The User is informed that to benefit from certain Services available in the Application, they are invited to agree to share their geolocation and/or activity tracking via native smartphone sensors or connected devices. Otherwise, the User cannot be awarded Wards, particularly for those requiring counting steps or tracking visits to recommended places. For more information regarding the data we collect from you and how we use it, please consult our Privacy Policy.

We reserve the right, without notice, notification or compensation, to temporarily or permanently close all or part of the Application or remote access to Services in particular to perform an update, maintenance operations, changes to operational methods, servers or availability windows. In the event of an unplanned interruption caused by a malfunction, we commit to make reasonable efforts to restore accessibility and proper functioning of the Application.

Services may evolve. Consequently, we may ask you to:

• accept updates to the Services you have installed on your computer or mobile device;
• update third‑party software to continue using the Services.

Article 5 - User Obligations

The User agrees to use the Application and the Services only under the conditions set out herein.

The User specifically agrees to:

• not use the Application or the Services for professional, commercial or profit‑making purposes;
• not provide WeWard (including during Account creation or update) with false, misleading, untruthful or fraudulent information;
• not open more than one Account on the Application and not open an Account on behalf of a third party;
• not use another User's Account, share an Account with another User or manage multiple User Accounts;
• not publish referral codes on a review site, such as the Apple Store, Google Play or Trustpilot;
• not use the Services for harmful or malicious purposes, for example by hacking or inserting malicious code, including viruses, or harmful data into the Application or the Website;
• not interfere with the proper functioning of the Services;
• not attempt to circumvent Service mechanisms in order to unduly obtain Wards or Rewards;
• not infringe WeWard’s rights or image;
• not use the Services to harm WeWard in any general way;
• not use the Services for illegal purposes or as prohibited by these T&Cs;
• not make unauthorized communications available on the Site or the Application (unsolicited advertising, mass spam, junk mail or any other intrusive electronic communication).

Any breach of these commitments constitutes a material breach of the User’s contractual obligations under these T&Cs.

It is the User’s responsibility to ensure that their computing and transmission means are in good working order and up to date in order to benefit from the Services and the Application’s features.

The User is responsible for preserving, using and keeping their username and password confidential.

The User agrees to notify WeWard without delay of any disclosure to third parties, theft or compromise of their password.

The User further acknowledges being solely responsible for complying with all laws, regulations and obligations applicable to their use of the Application and the Services.

Article 6 - Account Suspension, Access Limitation and Termination

We reserve the right to refuse access to all or part of the Service to any User who does not comply with these T&Cs.

We reserve the right to refuse and/or cancel a username/suspend the Account, at our sole discretion, in cases of fraud. The User will be informed.

We reserve the right to refuse or withdraw any username, at our sole discretion, if it is considered vulgar, degrading, obscene, illegal or impersonating a person other than the registered User. We also reserve the right to reassign any username, notably in the event of a third‑party claim for infringement of their rights.

In the event of the User’s breach of these T&Cs, in particular the obligations set out in Article 5, or if we have legitimate reasons to believe this is necessary to protect our safety, integrity, that of other Users or third parties, or for fraud prevention purposes, we reserve the right to:

• terminate, pursuant to Article 14, immediately and without notice, our contractual relationship with the User;
• limit your access to and use of the Application and the Services;
• temporarily suspend your Account;
• permanently close your Account.

When appropriate, the User will be notified of the implementation of such a measure and may submit observations. Observations must be sent using the methods specified in Article 17 "Contact." WeWard will decide, at its sole discretion, whether to lift the measures taken.
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Measures taken will be without prejudice to any damages that may be claimed from the User as compensation for losses incurred due to a breach of the T&Cs.

Article 7 - Wards

Frequently asked questions from our users are regularly answered by our teams and are accessible in our FAQ.

7.1 - Awarding Wards

Creating an Account automatically registers you in the Wards award program. Wards correspond to points usable only within the Application that allow, among other things, unlocking Rewards. Wards are not monetary equivalents, tokens, nor a form of virtual currency and have no monetary value. The number of Wards associated with the User Account is displayed in the account balance (the "Wards balance").

Users are awarded Wards by performing actions promoted on the Application (validating daily walking, completing quests, participating in contests, surveys, events and/or any feature set up for this purpose) and in particular:

• by a validated and verified physical movement (for example, steps);
• when visiting geographic places referenced in the WeWard Application;
• by completing quests (such as downloading a mobile app, subscribing to a service...);
• by answering surveys;
• by specific actions on a bonus page (if applicable, the terms will be specified in the Application);
• by purchasing on a partner website after using the corresponding URL link;
• by purchasing on a partner website after installing the extension and refreshing the link;
• by referring a third party who registers a User Account.

The number of Wards awarded based on actions or challenges will be specified in the Application. This number may be subject to daily, weekly or monthly limits as well as validation criteria that may involve a delay in awarding Wards. The number of Wards awarded for an action or challenge may change; the award conditions will be detailed in the Application.

Wards awarded via certain features available in the application may be subject to randomness without purchase obligation (promotional sweepstakes). In the event of a win, the corresponding number of Wards will be credited to the Wards balance. The features concerned and the conditions applicable to these sweepstakes will be detailed in the Application.

Wards awarded via certain features available in the Application may require the purchase of a good or service provided by a third party on one of WeWard’s partner sites. The number of Wards awarded in this way, the award and verification procedures will be specified in the Application. The number of Wards may vary depending on Users or the products or services purchased, and may change over time. Where applicable, Wards will be credited to the Wards balance, and thus usable, when the partner site has informed WeWard of the completion of the promoted action (visit, purchase, subscription, participation in events, etc.). The User is informed that the number of Wards that were awarded may subsequently be removed from the Wards balance for various reasons such as:

• After making a purchase, the User returned all or part of the products concerned by the purchase;
• To access the partner site, the User used one or more computer systems not connected to WeWard’s Services;
• The products purchased or services subscribed to are not eligible for the promotion.

A User may be awarded Wards by referring other users, by participating in the Application’s referral program. The terms and conditions of referral awards and the maximum number of Wards to be awarded under the referral program may change and the terms will be detailed in the Application. We reserve the right to end the referral program and to deactivate a referral code, notably if it appears on a review site.
We reserve the right and absolute discretion to determine and modify from time to time which physical movements are eligible for Wards, movement verification algorithms, and the quantities of movements that Users must perform to be awarded Wards via the Application. For example, we may change the step verification algorithm and the number of steps required to generate Wards.

The User is informed and acknowledges that the collection and transmission of data from mobile devices or reported by partners in connection with purchases, quests or surveys, and generally by any transmission of information over communication networks such as the internet, is subject to technical constraints resulting from technologies beyond WeWard's control. Despite WeWard’s careful verification of data, inaccuracies or absence of received data cannot engage WeWard’s liability. Thus, WeWard cannot be held responsible for possible errors, interruptions, unavailability or inaccuracies of the information. WeWard also reserves the right to modify Wards awarded to a User retrospectively when an error or fraud has occurred.

WeWard reserves the right to modify, correct, cancel or reclaim at any time Wards awarded to a User, notably in case of error, technical anomaly, suspected fraud, or when the relevant third‑party partner refuses, cancels or does not pay the commission associated with the completed action.

No Ward can be awarded if the action performed by the User was not correctly tracked, recorded and validated by the relevant third‑party partner, including in case of proof of purchase, subscription or any other supporting document provided by the User.

The User is also informed that using multiple affiliate, tracking, cashback, couponing systems or any equivalent mechanism likely to interfere with partner action tracking may invalidate tracking and consequently lead to cancellation or non‑award of Wards.

In the event of non‑award of Wards following an eligible action performed via a partner, the User may, where applicable, file a claim according to the procedure specified in the Application.

Claims are subject to the following rules:

• They must be filed within a limited period from the date of the action concerned, as specified in the Application;
• Their consideration is conditioned on the possibility of verification with the third‑party partner concerned;
• WeWard does not guarantee a favorable outcome of a claim, which depends on the partner’s validation;
• In the absence of explicit confirmation from the partner attesting the completion and eligibility of the action, no Ward may be awarded.

In any event, the number of Wards that may be awarded following a claim is capped at a maximum of 2,500 Wards per claim, regardless of the amount initially announced or estimated.

WeWard reserves the right to refuse, suspend, limit or cancel any claim, notably in case of:

• Non‑compliance with the operation conditions;
• Technical or contractual impossibility of verification;
• Tracking failure;
• Suspicion of fraud, abuse or circumvention of the award rules.

7.2 - The Wards balance

The number of Wards associated with the User Account is displayed in the Wards balance.

The Wards balance is not a bank account nor any payment instrument or service. It functions as a points program for obtaining Rewards.

The Wards balance cannot be refunded in cash, exchanged, or converted into any monetary equivalent.

Wards must be obtained and used in accordance with these T&Cs. WeWard has final authority to decide whether a feature allows the earning of Wards. Wards will not be granted and may be removed at WeWard’s discretion, notably in case of suspected fraudulent use of all or part of the Services.

We may modify or impose different balance and usage limits on the Wards balance at any time. In case of modification, you will be informed. Continued use of your Account after the binding date (Article 3.2 of the T&Cs) of the changes will constitute your acceptance of all such modifications. IF YOU DO NOT ACCEPT THESE CHANGES, PLEASE DO NOT USE OUR SERVICES. In that case, WeWard will in no event be required to refund, exchange or provide any monetary compensation for Wards remaining in your Wards balance.

Any sale and/or exchange of Wards inside or outside the Application and/or the Services is strictly prohibited.

7.3 - Rewards

Depending on the number of Wards available in the Wards balance, the User may unlock the Rewards displayed in the Application. Rewards may include Virtual Products, support for volunteering missions or humanitarian or environmental projects, participation in time‑limited operations, issuance of vouchers, partner discount codes, discounts on certain items, cash prizes and/or provision of goods or services.

Access to a Reward requires holding a number of Wards specified and displayed in the Application. Unless expressly stated and shown in the Application, the User cannot obtain the displayed Reward if they do not have a sufficient number of Wards corresponding to it. Some rewards may also be subject to additional conditions, such as a minimum number of active days or application use over a given period. These conditions, when they exist, are specified directly in the Application, notably at the time of the Reward request.
In particular, bank transfers and gift card requests require a minimum of fourteen (14) days of activity within the Application before they can be made.
To obtain a Reward, the User must follow the instructions in the "Rewards" section of the Application. The selection and use of Rewards are the sole responsibility of the User.

The Application allows obtaining Rewards within operations that require the use of part or all of the Wards balance. The nature of the Rewards (virtual item, voucher, partner discount code, cash prize, good or service) is specified in the Application. Some options for using the Wards balance may require using Wards during a limited period and within the maximum number of participants and/or quantities shown in the Application. Access modalities (start date and time, duration, number of participants admitted, quantities, etc.) will be detailed in the Application. In the event of a successful use of the Wards balance to obtain the displayed Rewards, the User will be immediately informed of the effective use of the balance as well as the allocation or dispatch of the Reward. Depending on the Reward, participation in certain operations may be reserved for adults. WeWard reserves the right to verify the User’s age.
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Cash prize Rewards. To access Rewards available as cash prizes, it is necessary to provide WeWard with a bank account or payment service details such as PayPal. The User may also be required to verify their identity before being able to receive these prizes. If the User refuses to provide the necessary information for this verification, the Reward may be canceled.
WeWard reserves the right to carry out any checks it deems useful regarding the User’s identity and/or age. WeWard cannot be held liable if the information provided is incorrect, does not match the User, or if for any other technical reason the cash prize cannot be properly delivered. The User is aware and accepts that it is not WeWard's responsibility to verify the accuracy of the information provided. In addition, all bank fees, including those related to receiving a cash prize, are entirely the User’s responsibility.

Promotional sweepstakes. Unlocking certain Rewards available in the Application may be subject to using part or all of the Wards balance as well as randomness without financial sacrifice. In case of a win, the User will be informed of the win as well as of the allocation of the Reward or the modalities of delivery or shipment of the Reward. Note: Participation in some of these operations and/or the allocation of certain Rewards may be reserved for adults. For more information, refer to the participation conditions of the particular sweepstakes, accessible from the Application or the relevant promotional material. WeWard reserves the right to verify the age of the User to whom the prize is to be awarded.

Participation in Communities. The Application allows you to join Communities run by other Application Users. By joining a Community, you can compare your number of steps with other Community members and follow the Community’s collective statistics.

We invite you to consult the Community descriptions on the Application for more information. In the event of a breach by a Community administrator of their commitments, WeWard reserves the right to suspend that User’s access to the Community.

Volunteering or charity projects. The Application enables Users to support volunteering or charity projects by allocating part or all of their Wards to a dedicated balance. These projects are run by third‑party partners (associations, foundations, etc.), selected by WeWard and presented within the Application.

Allocating Wards by a User does not constitute a donation but resembles a vote guiding WeWard’s choice of projects to fund. Once the balance is filled, WeWard will finance the project by transferring the planned amount to the partner concerned, and Users will be informed. No management or promotion fees are charged to the partner.

We invite you to consult project descriptions in the Application for more information. In case of a partner’s failure to comply with its commitments, WeWard reserves the right to allocate funds to another initiative, without its liability being engaged.

For all Rewards. The unlocked Reward will be provided as is. It cannot be refunded in cash, exchanged or converted into any monetary equivalent or compensation for sums that the User might owe WeWard.

The User acknowledges that WeWard assumes no responsibility for features, products, services or other benefits offered in the "Rewards" section of the Application that are manufactured or provided by third‑party partners. The User acknowledges that WeWard does not guarantee the quality, proper functioning, or safety of goods, services or other benefits offered in the Application. The User acknowledges that WeWard assumes no obligation of return, exchange or refund in relation to Rewards available in the Application.

Rewards available in the Application may be modified or removed at any time by WeWard, without explanation and without its liability being engaged.

In the event of unavailability and/or withdrawal of a Reward previously unlocked by the User, WeWard reserves the right to re‑credit the User with the Wards spent or to replace it with another Reward of equivalent value and characteristics, without its liability being engaged.

The number of Wards required to obtain a reward may vary depending on different factors. We reserve the right to adjust these amounts at any time, notably within the framework of tests, economic adjustments or temporary promotions. As a result, some users may see different Wards requirements for the same reward.

7.4 - Virtual Products

The Application offers experiences allowing you to collect virtual items or benefits, including through augmented reality experiences.
The methods for obtaining Virtual Products are detailed in the Application and in the FAQ.

Once acquired, Virtual Products may sometimes be exchanged, gifted or converted into Wards within the platform only. Transactions such as exchanges are irreversible. You carry out any such transaction at your own risk, and WeWard is not responsible for any losses or disputes that may result.
Virtual Products cannot be exchanged for Rewards.

WeWard may at any time limit the use, number, exchange or collection of Virtual Products at its sole discretion.

"Collections" are defined sets of Virtual Products such as WeCards, determined by WeWard. When a Collection is completed, the User may be offered a random benefit or prize, under the conditions set by WeWard.

Virtual Products can be obtained in different ways, including:

• By completing a certain number of steps;
• By meeting a challenge;
• By going to a specific GPS point to collect the Virtual Product;
• By watching an advertisement;
• By spending a certain number of Wards;
• By making an in‑app purchase via third‑party payment providers such as Apple and Google.

Purchasing any Virtual Product constitutes only the acquisition of a personal, limited, non‑commercial and revocable license to use the Virtual Product exclusively within the Services, for as long as we provide these Services. This purchase does not confer any ownership right to the User over the Virtual Product (the "License"). The User acknowledges that they acquire no property rights in Virtual Products. The Products have no real or virtual monetary value.
The License is personal and may not be sold, transferred, assigned, gifted, exchanged, sublicensed or otherwise transferred to a third party outside the Services. Consequently, we expressly prohibit and do not recognize as legitimate any sale, transfer, assignment, gift, exchange, sublicense or any other form of transaction involving Virtual Products not authorized by WeWard, whether for real money, goods, credits or any other type of exchange value. Any attempt at such sale, transfer or exchange is prohibited, void and constitutes a breach of these T&Cs. This may result in cancellation of the Virtual Products concerned, termination of the User’s WeWard account, as well as possible legal action.

IF YOU DO NOT ACCEPT THESE RULES, YOU MUST NOT COLLECT VIRTUAL PRODUCTS VIA OUR SERVICES.

7.5 - E-vouchers

The User has the option to purchase e-vouchers in the Application and thereby be awarded Wards per euro spent. The number of Wards awarded will be specified in the Application for each partner. This number may be subject to daily, weekly or monthly limits. The number of Wards awarded and the award conditions are subject to change and will be detailed in the Application.

The eligibility conditions for these E-vouchers (partner e-commerce sites, lists of partner stores, list of eligible products) will be specified in the Application.

In case of displaying an incorrect price, manifestly derisory (patently low price), for whatever reason (software bug, manual error, technical error), the order — even if validated by us — may be canceled and the Wards removed from the User’s balance.

E-vouchers cannot be exchanged or refunded (in whole or in part) because usage information is sent by email and received immediately.

Purchases of E-vouchers are subject to the Terms of Sale (CGV) of the application.

IF YOU DO NOT ACCEPT THESE T&Cs AND THE CGV, YOU MUST NOT USE E‑VOUCHERS.

7.6 - Account suspension or deletion related to the use of Wards

Under all circumstances, the User must behave fairly when participating in and using Wards.

The User agrees not to intentionally send false data to WeWard, such as falsified GPS coordinates or incorrect physical activity. The User agrees not to employ third parties to generate Wards on their behalf.

The User agrees not to attempt to find workarounds to accumulate Wards such as:

• Artificially simulating steps (shakers, software, etc.);
• Artificially simulating geolocation points;
• Sending computer requests to falsify physical activity or purchase data;
• Falsifying referrals.

In case of deletion or termination of your Account, you automatically lose all the Wards in your Wards balance.
We reserve the right to stop the Wards program or modify it at any time, without compensation, subject to informing Users.

WeWard also reserves the right to verify the country of residence associated with an Account and, when the declared country does not correspond to the User’s actual location, to correct this country, apply the corresponding conditions and recalculate, suspend or remove all or part of the Wards concerned.

Article 8 - Premium and in‑app purchases

The User may benefit from a Premium Status within the Application. This status grants access to exclusive benefits, such as Virtual Products or additional Wards. Details related to the content and conditions of the Premium Status are available on the User’s profile page and in the FAQ.

8.1 Obtaining Premium Status

Premium Status may be obtained in two ways:

• By subscription, using Apple’s or Google Play’s payment services, in accordance with the Terms of Sale (CGV);
• By completing specific actions in the Application, allowing accumulation of qualifying Wards. The amount of qualifying Wards required and the conditions of obtaining Premium Status are specified in the Application and the FAQ and may be modified at any time.

A registered User obtaining Premium Status may become eligible for exclusive Rewards.

8.2 Payment

All financial transactions, excluding E-vouchers, are processed by third‑party providers (Apple and Google), in accordance with their terms of use, privacy policy and/or any other applicable payment conditions.

We encourage you to consult their terms of use, notably:

• Apple’s standard end user license agreement: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
• Google Play Terms of Use: https://play.google.com/about/play-terms/

Under no circumstances can WeWard be held liable for the actions or inactions of a third‑party payment provider, including but not limited to service interruptions, system failures or any other payment service malfunction.

WeWard reserves the right to modify or remove Virtual Products at any time, with or without notice. WeWard may change the prices of Virtual Products or the Premium subscription at its sole discretion and may add new products requiring additional payments.

Except for features expressly provided in the Application, the User may not sell, exchange or transfer Virtual Products.

All payments are non‑refundable. In case of cancellation of your subscription, Premium benefits will remain active until the end of the current billing period.

We may test different pricing models or promotional offers from time to time, whether for premium subscriptions or in‑app purchases. These price variations may be based on data we collect or conducted for testing purposes. As a result, some Users may see different prices for the same service depending on various factors.

8.3 Automatic renewal

The Premium subscription is automatically renewed until canceled. The User may change or cancel their subscription at any time by accessing their account settings on the App Store or Google Play Store.

8.4 Free trial

If WeWard offers a free trial, the User may cancel it before the end of the trial period to avoid any charges. After that period, the subscription will be automatically renewed under the defined conditions.

8.5 Suspension and termination of Premium Status

WeWard reserves the right to suspend, disable or terminate Premium Status in case of suspected fraud or violation of the terms of use. If Premium Status was obtained by paid subscription, suspension or termination will stop future payments.

8.6 User responsibilities regarding payment

The User agrees to pay all applicable fees and taxes related to their subscription, including those incurred by any person using a WeWard account registered in their name. All taxes applicable to these transactions are the exclusive responsibility of the User.

WeWard reserves the right to change applicable prices for goods, services or subscriptions at any time, subject to applicable legal provisions.

The User warrants that all information provided during a purchase or transaction is accurate, complete and up to date.

The User acknowledges they are solely responsible for all payments made via their account, including in the event of unauthorized use, except for proven fault by WeWard. It is their responsibility to secure access to their payment methods and personal account.

Article 9 - Intellectual Property

The Application, trademarks, logos and any other distinguishing signs of WeWard and/or its partners, as well as any software used in providing the Service, and the Application content (i.e., any text, video, photograph or any other information in any format and of any nature appearing on the Application) are the exclusive property of WeWard and/or its partners, and/or third parties and may be protected by copyright, trademark law, patent law, or any other intellectual property right. These T&Cs do not transfer any ownership rights of any kind to the User.

Notwithstanding any contrary provision, you acknowledge and agree that you have no ownership rights in the Application, including administration of your Account. All rights related to the Application remain the exclusive property of WeWard at all times.

Consequently, it is forbidden to copy, modify, reproduce, distribute, publish, embed on any medium, adapt, transfer or assign, license, sublicense, pledge, transmit in any other manner the elements of the Application or to perform reverse engineering or use any other method to attempt to access the source code and/or protocols of the Application, without WeWard’s or the rights holder’s express authorization.

The User agrees to:

• not infringe intellectual property rights or third‑party rights in connection with the use of the Application or the Website;
• not transmit defamatory, explicit, offensive or otherwise objectionable content on the Application or the Website;
• not grant a sublicense, nor sell, rent, lend, transfer, assign, reproduce, distribute, host, commercially exploit any part of the Services;
• not use the Application or the Website in a way that could damage, disable, overload or compromise our systems or security or interfere with other Users;
• not use technology that interferes in any way with the proper functioning of the Application or the Website, including blocking any advertisement or promotion displayed thereon;
• not collect or harvest information or data from the Application or the Website for commercial purposes, except as agreed in writing by WeWard;
• not use framing techniques to enclose a trademark, logo or any other part of the Services (including images, texts, layout or structure);
• not use meta tags or invisible text using the name WeWard or its trademarks;
• not modify, translate, adapt, merge, create derivative works from the Services, nor disassemble, decompile or reverse engineer, except where such restrictions are expressly prohibited by applicable law;
• not use automated or manual software or tools (including robots, scrapers, spiders, crawlers, avatars, data mining tools, etc.) to extract or download data from the Services — except public search engines, which have a revocable authorization to index Site pages only to the extent necessary to create public search indexes, without constituting a cache or archive;
• unless otherwise expressly stated, not copy, reproduce, distribute, republish, upload, display, transmit any part of the Services in any form or by any means;
• not remove or alter copyright notices or distinguishing marks appearing in or on the Services.

WeWard, as well as its Suppliers and service providers, reserve all rights not expressly granted herein.

If WeWard discovers a violation by the User, WeWard reserves the right to suspend or terminate access to the Application immediately and delete the corresponding Account.

The Website and the Application may contain links or content from services that are not operated by us and that provide additional content or features. Third‑party content is governed by the terms of use and privacy policy of the third‑party service providers in question and is their sole responsibility. WeWard is not responsible for the availability or accuracy of third‑party services, or for the services, products or content available from those services. Inclusion of links to third‑party services or their use does not constitute an endorsement by WeWard of those services. For more information, you are invited to consult the terms of use and/or privacy policy of the third‑party services concerned.

WeWard claims no ownership rights over your content. However, when you post or distribute your content via the Services, you represent that you have the necessary rights to post or distribute such content via the Services.

Subject to the privacy settings you have selected in your Account, you grant WeWard a worldwide, non‑exclusive, royalty‑free license, including moral rights where applicable, to use, reproduce, modify, adapt, publicly perform and display your content (in whole or in part) for the purposes of operating and providing the Services for your benefit and the benefit of other registered Users.

Please note that any content submitted in a "public" area of the Services may be viewed, used, modified and reproduced by other registered Users.
You acknowledge that you are solely responsible for your content, and you agree not to post a photograph of a third party without their prior consent.

Suggestions and feedback: You agree that submitting ideas, suggestions, documents or proposals to WeWard, including via suggestion pages, forums or wikis (the "Feedback"), is at your own risk, and the Company has no obligation, including confidentiality, with respect to these contributions.

You represent and warrant that you hold all rights necessary to submit such Feedback.
You grant WeWard a worldwide, irrevocable, perpetual, non‑exclusive, royalty‑free license to use, reproduce, perform, display, distribute, adapt, modify, reformat, create derivative works from or commercially or non‑commercially exploit the Feedback submitted, and to sublicense these rights, as part of the operation or maintenance of the Services or WeWard’s business.

Article 10 – Illegal content

Unless otherwise required by public order, by accepting the T&Cs you give your irrevocable consent for WeWard to monitor your content.

The User is responsible for actions performed on the Application and notably for content they publish, photos they upload and messages they send.

In accordance with French Law No. 2004‑575 of June 21, 2004 for Confidence in the Digital Economy, WeWard undertakes to fight the dissemination of illegal content on its Application. Content is considered illegal if it is child pornographic, incites racial hatred, violence or discrimination, is defamatory, insulting or infringes privacy, violates intellectual property rights, or incites illegal or dangerous activities.

The User may report illegal content to WeWard at: contact@wewardapp.com. The report must include: (i) the URL and description of the illegal content, (ii) reasons why the content is considered illegal and (iii) the reporter’s contact details.

WeWard will review reported content as soon as possible. If the content is deemed illegal, it will be removed immediately. WeWard may forward information on illegal content to the competent authorities. In the event of filtering, refusal or removal of all or part of your content by WeWard, you acknowledge that this action is carried out in WeWard’s interest. Without prejudice to the foregoing, WeWard reserves the right to remove any content that would violate the T&Cs or be considered inappropriate.

WeWard is not responsible for content posted by Users, except where it is aware of its illegal nature and fails to act to remove it. Moderation measures are in place to prevent the dissemination of illegal content.

Users publishing illegal content may face sanctions, including account deletion and legal action. You acknowledge and agree that you have no legitimate expectation of privacy regarding transmission of your content (including, without limitation, written or voice messages, images, geolocation data or physical activity).

Article 11 - No medical advice

The WeWard Application allows tracking and verifying Users’ physical movements, generating Wards and using them to redeem Rewards. The Services provided by WeWard do not contain, constitute, or should be construed as medical advice. WeWard is not a licensed health professional, does not collect health data and is not able to provide medical advice. The User should always consult a qualified and licensed health professional before beginning or changing any exercise regimen or program. The WeWard Application is not a diagnostic or disease prevention tool. Use of the Application does not create a doctor‑patient relationship between the User and WeWard.

Article 12 - Personal Data

As part of using the Services, we collect and process certain personal data of the User.

At registration, the User acknowledges and accepts the processing of their personal data by WeWard in accordance with applicable law and the provisions of our Privacy Policy. For more information regarding the data we collect from you and how we use it, please consult our Privacy Policy.

Article 13 – Liability

13.1 - Use of the Application and the Website

Unless otherwise required by public order, given the technical constraints of information technology and telecommunications inherent to the use of the Application and Website, WeWard’s liability cannot be engaged for damage caused by a malfunction of one or more steps of access to the Application and/or the offered Service, due notably but not exclusively to inconveniences inherent to use of the Internet network, such as service interruption, external intrusion, presence of computer viruses or malfunction of any nature. The User is invited to report without delay to WeWard any difficulty they encounter while using the Application.
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WeWard does not guarantee optimal functioning of the Application if the version used does not correspond to the latest version of the Application on the download platforms (Google Play and Apple Store). WeWard’s liability cannot be engaged for damage caused by a malfunction on a previous version of the Application.
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If WeWard has legitimate reasons to believe the Application’s security is compromised or that misuse of the Service results from unauthorized use of the User’s identification data, WeWard may temporarily disable the Account to preserve the integrity of the Application and the User Account’s data.
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The User agrees to use the Application in accordance with its purpose and not to perform any illicit, unfair, dishonest or fraudulent actions intended to artificially obtain a number of Wards greater than those corresponding to physical activities and visits performed.

WeWard’s liability cannot be engaged where non‑performance or poor performance of WeWard’s obligations is attributable either to the User’s behavior, to an unforeseeable and insurmountable third party (notably sources of information published by third parties) over which WeWard has no control, including partners, or due to a case of force majeure as defined by Article 1218 of the French Civil Code. Force majeure includes, in particular: natural disasters, fires, strikes, outages, shortages, war, power cuts, telecommunications network failures, loss of internet connectivity due to public or private operators.

Furthermore, WeWard cannot be held responsible for any delay or failure to perform contractual obligations resulting from circumstances beyond its reasonable control, including, without limitation, pandemics, acts of terrorism, riots, embargos, acts of civil or military authorities, floods, accidents or shortages of means of transport, energy, labor or raw materials.

In addition, WeWard is not liable for indirect damages resulting from these T&Cs, loss of business, loss of profit, incidental, special or consequential damages or costs, regardless of the liability theory invoked.

This limitation does not apply to WeWard’s liability for:

• death or personal injury caused by its negligence; or
• any damage resulting from fraud or fraudulent misrepresentation by it.
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  Without prejudice to WeWard’s exclusions of liability set out in these T&Cs, WeWard’s liability can only be engaged for compensation of a direct, actual, foreseeable and certain loss suffered by the User, provided that the User proves that a contractual fault by WeWard is the direct cause of their loss. The User acknowledges and accepts that loss of chance, accounting‑type business losses, productivity losses, contract losses, margin losses, loss of earnings or Wards, failure to realize expected savings or gains, and any harm to reputation cannot be compensated.

Some jurisdictions do not allow exclusion or limitation of certain damages. If these laws apply to you, some of the above exclusions or limitations may not apply to your case, and you may have additional rights.

To the extent permitted by applicable law, WeWard’s liability to its Users shall not exceed:

• the total amount you paid to WeWard in the three (3) months preceding the act, omission or event giving rise to liability; or
• the remedy or sanction provided by the law under which the claim is brought, whichever is greater.

This cap does not apply to WeWard’s liability for:

• death or personal injury caused by its negligence; or
• any damage resulting from fraud or fraudulent misrepresentation by it.

To facilitate their exchanges, the User agrees that WeWard’s systems and computer files will be authoritative between them, absent contrary proof of equal value.
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Consequently, computer files and records stored in WeWard’s systems or operated on its behalf under reasonable security and reliability conditions may be validly used and produced as evidence of the performance of these T&Cs, and more generally of any event, communication or relationship between the parties regarding the User’s use of the Services. WeWard may validly produce for evidentiary purposes in any proceedings the data, files, programs, recordings or other elements received, transmitted or stored by the aforementioned computer systems, on any digital or analog media, and rely on them, absent manifest error.

13.2 - Liability related to Virtual Products

Without prejudice to Article 13.1, the following provisions apply to Virtual Products.

You acknowledge that you are solely responsible for purchasing, searching for, and using Virtual Products, as well as for all consequences that may result. This includes augmented reality experiences, for which you must exercise caution, remain aware of your environment, and interact safely and appropriately. You are the sole judge of your physical ability to use the Services and accept that such use is at your own risk.

You agree to behave respectfully toward other Users and people in the real world. You therefore prohibit any harassment, threats or infringement of others’ rights, as well as any attempted intrusion or unauthorized entry onto private or public property. You acknowledge that certain experiences or situations may entail unforeseen risks, for which you assume full responsibility.

In particular, if a Virtual Product is located in a dangerous or difficult‑to‑access place, you agree to assume all risks related to its use, including, but not limited to, any accident caused by such a location.

You are also solely responsible for any accident, direct or indirect, occurring during the purchase, search or use of Virtual Products, whether you are on foot, motorized or in a vehicle, in a private or public place.

Transfer of Virtual Products to other users (offering, exchange or gift) is entirely at your own risk and is irrevocable. WeWard does not guarantee their outcome and disclaims any liability in case of dispute or loss related to such operations. It is strongly recommended to carry out exchanges only on the WeWard platform, and to be cautious in case of arrangements outside it. WeWard does not facilitate, mediate or guarantee any exchange via social networks or other external channels.

WeWard, its employees, Suppliers, providers and subcontractors cannot be held liable for any incident related to purchasing, searching, using or exchanging Virtual Products. You agree to defend, indemnify and hold them harmless in case of any claim, loss, damage, cost or other consequence arising from the use of Virtual Products.

13.3 No liability related to storage

Unless expressly agreed in writing by WeWard, it has no obligation to store your content.

WeWard disclaims all liability regarding:

• deletion or accuracy of user content, including your content;
• failure to retain, transmit or receive any user content;
• security, confidentiality, preservation or transmission of communications related to the use of the Services.

Some Services may allow you to set the access level applicable to your content.

You are solely responsible for choosing this access level.

In the absence of an explicit selection, the Services may apply the most permissive default access level.

You agree that WeWard reserves the right to impose reasonable limits on the use and storage of user content, including your content, such as file size limitations, storage space, processing capacity, or any other restriction determined at its sole discretion.

13.4 No liability related to Rewards

WeWard cannot be held responsible for your choice or use of Rewards. Under no circumstances can WeWard be liable for any damage caused to the User or a third party as a result of using Rewards. If you provide personal or financial information to a third party to receive a reward, WeWard disclaims any liability in this regard.

13.5 No liability related to interactions between Users and User Content

User responsibility. You are solely responsible for your interactions with other registered Users, and with any other person you interact with. That said, WeWard reserves the right, but is not obliged, to intervene in such disputes.

You acknowledge that WeWard cannot be held liable for any consequences resulting from these interactions.

Content provided by other Users. Unless otherwise required by public order, WeWard disclaims liability regarding delays, deletion, mis‑transmission or failure to preserve any content, communications or personalization settings. WeWard has no obligation to monitor or verify such content and does not endorse, sponsor or guarantee such user content in any way.

You use such user content and interact with other Users at your own risk.

13.6 Indemnification

You agree to indemnify and hold WeWard harmless, as well as its parent companies, subsidiaries, affiliates, officers, employees, agents, partners, Suppliers and licensors, from any loss, cost, liability and expense (including reasonable attorneys’ fees) arising out of or related to:
(a) Your Content;
(b) Your use of a Service in violation of the T&Cs;
(c) Your infringement of a third party’s rights, including another registered User; or
(d) Your violation of any applicable law, rule or regulation.

WeWard reserves the right, at its own expense, to assume sole defense and control of any matter for which you are otherwise required to indemnify WeWard; in that case, you agree to fully cooperate with WeWard in the presentation of any available defenses.

This provision does not require you to indemnify WeWard (or its parent companies, subsidiaries, affiliates, officers, employees, agents, partners, suppliers and licensors) in the event of WeWard’s abusive commercial practices, or in case of fraud, deception, false promise, misrepresentation, concealment or omission of a material fact related to the Services provided under the T&Cs.

You agree that the provisions of this clause survive any termination of your Account and/or access to the Services.

13.7 Disclaimer of warranties

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU USE THE SERVICES AT YOUR OWN RISK. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS. YOU ARE SOLELY RESPONSIBLE FOR ALL COSTS ASSOCIATED WITH MAINTAINING OR REPAIRING THE EQUIPMENT USED IN CONNECTION WITH YOUR USE OF THE SERVICES.

WEWARD EXPRESSLY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT ARISING FROM USE OF THE SERVICES.

WITHOUT LIMITING THE FOREGOING:

WEWARD DOES NOT WARRANT THAT:
(1) THE SERVICES WILL MEET YOUR REQUIREMENTS;
(2) YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR‑FREE;
(3) THE RESULTS OBTAINED FROM USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE;
(4) CERTAIN FEATURES, SUCH AS PHYSICAL ACTIVITY TRACKING, GEOLOCATION, PURCHASES, REWARDS OR THEIR USE, WILL FUNCTION CORRECTLY AT ALL TIMES.

NO ADVICE OR INFORMATION, ORAL OR WRITTEN, OBTAINED FROM WEWARD OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs.

THE LIMITATIONS OF LIABILITY SET FORTH ABOVE ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND WEWARD.

Article 14 - Duration of the contract - Termination

14.1 - Contract duration

The T&Cs are concluded for an indefinite period from their first acceptance by the User as described in Article 1 and remain applicable as long as you use the Services.

14.2 - Termination or suspension by WeWard

WeWard may suspend or delete access to all or part of the Application and Services in case of the User’s non‑compliance with these T&Cs.

In such case, WeWard will notify the User of the Account suspension and/or deletion by email and will put them on notice to cease the violation.
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In case of suspension, the User may remedy the breach within three (3) days from that notification. After this period, if the User fails to take satisfactory action, WeWard may lawfully terminate the contractual relationship with the User, and without prejudice to damages it may claim to compensate for the loss resulting from this situation.
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This termination may occur without notice in the event of a serious breach by the User of their obligations under these T&Cs.

WeWard reserves the right to delete the User’s Account after a period of complete inactivity of the Account equal to or greater than thirty (30) days.

14.3 - Termination by the User

The User may terminate the relationship with WeWard at any time, without charge and without reason. To do so, simply go to the Application Settings and click "Delete my account".
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Within forty‑eight (48) hours following Account deletion, all or part of the User’s data may be erased from WeWard’s databases and the User will no longer have access to the Application or the Services. Deletion of this data is carried out in accordance with WeWard’s legal obligations and its commitments in the Privacy Policy.
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In the event of the User’s death, and upon submission of appropriate supporting documents, the Account will be deactivated. Its content may only be transmitted to heirs by court order or under conditions provided by applicable regulations.

14.4 - Effects of termination

Termination of a Service results in termination of access to that Service and may prohibit any future use thereof. Termination of all Services also includes deletion of your password and all information, files and Content linked to your Account (or part of it), including your Content and Wards. Upon termination, your right to use the Services ends immediately. You acknowledge that this termination may involve deletion of your Content from WeWard’s active databases. WeWard cannot be held liable for any suspension or termination, including deletion of your Content. All T&Cs provisions that by their nature should survive termination will remain in force, including provisions related to intellectual property, disclaimers of warranties and limitation of liability.

14.5 - Prohibition on re‑registration

If your registration or access to the Services or to another WeWard community is interrupted due to a breach of these T&Cs or inappropriate behavior, you agree not to attempt to re‑register or access the Services or any other WeWard community under another username or by any other means. You also acknowledge you will not be entitled to any refund of fees paid for Services to which you were denied access. In case of violation of this provision, WeWard reserves the right, at its sole discretion, to immediately take one or more of the measures stated herein, without prior notice.

Article 15 - Monitoring and Enforcement

WeWard reserves the right to:
(a) remove or refuse to publish all or part of your Content, for any reason or no reason, at its sole discretion;
(b) take any action it deems necessary or appropriate with respect to your Content, at its sole discretion, in particular if it believes such Content violates the T&Cs, infringes an intellectual property right or any other third‑party right, threatens the safety of Service Users or the public, or is likely to make WeWard liable;
(c) take any appropriate legal action, including reporting any illegal or unauthorized use of the Services to the competent authorities; and/or
(d) suspend or terminate your access to all or part of the Services, for any reason or no reason, including, without limitation, in case of violation of the T&Cs.

If WeWard becomes aware of a possible violation of the T&Cs by you, it reserves the right to open an investigation. If, at the end of the investigation, WeWard believes a criminal activity has been committed, it reserves the right to forward the file to the competent authorities and to cooperate fully with them.

Unless otherwise required by applicable law, WeWard is entitled to disclose any information or material present on or in the Services, including your Content, in its possession in connection with your use of the Services for the following purposes:
(i) to comply with applicable laws, legal process or a request from a public authority;
(ii) to enforce the T&Cs;
(iii) to respond to any claim that your Content infringes third‑party rights;
(iv) to respond to your customer service requests; or
(v) to protect the rights, property or personal safety of WeWard, its registered Users or the public, and any law enforcement or judicial representative, if WeWard reasonably believes such action is necessary or appropriate.

Article 16 - Disputes

UNLESS OTHERWISE REQUIRED BY MANDATORY LAW, THE PROVISIONS OF FRENCH CONSUMER LAW APPLY.

These T&Cs and their interpretation are governed by French law, without prejudice to applicable conflict of law rules, except for mandatory rules to the contrary.

In case of a problem, the User is invited to contact: contact@wewardapp.com
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In accordance with Article L. 612‑1 of the French Consumer Code, the User is offered the possibility to use a mediator free of charge for amicable resolution of any dispute with WeWard. The User is invited to contact WeWard to make this request so that WeWard can provide the mediator’s contact details and the precise conditions for such mediation.

However, for purchases made or actions taken directly on our partners’ sites or applications, the User must contact the mediator designated by the relevant partner, pursuant to that partner’s own terms and conditions.

If mediation fails or is refused, any legal action will be brought before the competent court under the Civil Procedure Code.

Article 17 - Contact

For any question or information, Users can contact WeWard:

• either by email at: contact@wewardapp.com
• or by postal mail at the address indicated in the preamble of these T&Cs.

Article 18 - International access

The Services are accessible from many countries around the world and may contain references to Services and Content that are not available in your country. These references do not imply in any way that WeWard intends to offer these Services or Content in your country.

The Services are controlled and offered by WeWard from its facilities located in France.

Article 19 - Arbitration Agreement

This article applies only to American users:

Please read carefully the arbitration agreement contained in this section ("Arbitration Agreement"). It requires you to submit disputes with us to arbitration and limits how you can seek relief.

Scope of the Arbitration Agreement. Subject to the provisions of this Arbitration Agreement, you and WeWard agree that any dispute, claim or controversy arising out of or relating in any way to your access to or use of the Services, or to this Agreement and its prior versions, including disputes or claims predating the effective date of this Agreement (each a "Dispute"), will be resolved by binding arbitration and not in court, except: (1) you and WeWard may bring proceedings in a small claims court if the claim falls within its jurisdiction and remains there; and (2) you or WeWard may seek injunctive or equitable relief in court for any intellectual property rights infringement (such as trademarks, trade secrets, patents, copyrights). The term "Dispute" also includes disputes that arose before this Agreement existed, as well as those that may arise after its termination.

Informal dispute resolution. In the event of a Dispute between you and WeWard, the parties agree to try to resolve it informally. You and WeWard agree to schedule a telephone or video conference within forty‑five (45) days after receipt of the Dispute notice to attempt to reach an amicable resolution ("Informal Resolution Conference"). This step is a mandatory prerequisite to any arbitration. The applicable statute of limitations is tolled during this period. The notice must be sent by mail or email to: contact@weward.fr or 111 Avenue Victor Hugo, 75016 Paris, France.

Waiver of right to a jury trial. YOU AND WEWARD EXPRESSLY WAIVE YOUR CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND TO A TRIAL BY JUDGE OR JURY. Disputes will be resolved by binding arbitration as set forth in this Agreement.

Waiver of class actions. EXCEPT AS PROVIDED IN THE "BATCH ARBITRATION" SECTION, YOU AND WEWARD AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS. ALL CLASS, REPRESENTATIVE OR CONSOLIDATED PROCEEDINGS ARE EXPRESSLY WAIVED, UNLESS OTHERWISE AGREED. If a final court decision invalidates this clause, the affected claim may be litigated in court, with the remaining claims continuing to arbitration.

Governing rules and forum. The T&Cs constitute a contract involving interstate commerce and are governed by the Federal Arbitration Act. Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by this Agreement. If the AAA is unavailable, the parties will select another forum. Arbitration will take place in the county of your residence.

The arbitrator. The arbitrator will be a retired judge or a practicing attorney in the State of California, chosen from the AAA’s consumer arbitrator roster. If the parties cannot agree, the AAA will appoint the arbitrator according to its rules, or as provided in the "Batch Arbitration" section.

Arbitrator’s powers. The arbitrator has exclusive authority to decide any Dispute, including the interpretation and enforceability of this Agreement, except for the listed exceptions. The arbitrator may not consolidate Disputes except as provided in the "Batch Arbitration" section. The arbitrator must issue a reasoned decision and may award damages.

Attorney fees and costs. Each party will bear its own attorney fees except in cases of frivolous or abusive claims. The prevailing party in an action to compel arbitration may recover its reasonable costs.

Batch arbitration. If more than 100 substantially similar demands are filed within a 30‑day period, they will be grouped into "batches" of 100, each batch treated as a consolidated arbitration with a single arbitrator, single procedural schedule and a single award. This mechanism does not constitute authorization for class arbitration.

Right to opt out within 30 days. You may opt out of this Agreement within 30 days of your initial acceptance by writing to: contact@weward.fr and the postal address above. Opting out does not affect the other provisions of the T&Cs.

Partial invalidity and statute of limitations. If any provision is found invalid, the others remain in force. You must initiate arbitration within the applicable statute of limitations, otherwise your claim will be barred.

Modification. If this Agreement is materially amended, we will notify you. If you do not accept the modification, you have 30 days to opt out in writing. Continued use constitutes acceptance.

Governing law and jurisdiction. The T&Cs are governed by the laws of the State of New York, United States, including the Federal Arbitration Act. Any dispute not subject to arbitration will be submitted to the courts located in New York County, New York.

Article 20 - General provisions

Questions, complaints and claims.
For any question, complaint or claim regarding the Services, please contact us at: contact@weward.fr. We will endeavor to handle your request as promptly as possible. If you feel your request has not been satisfactorily addressed, please let us know so we can carry out a further investigation.

Waiver.
The fact that WeWard does not exercise or delays in exercising a right or enforcing a provision of the T&Cs shall not be construed as a waiver of that right or provision.

Severability.
If any provision of the T&Cs is found invalid or unenforceable, it shall be interpreted so as best to reflect the parties’ original intent, and the remaining provisions shall remain in full force and effect.

Notices.
When WeWard requires you to provide an email address, you are responsible for providing a valid and up‑to‑date email address. If the address provided is invalid or, for any reason, delivery of a notice under this Agreement cannot be made, sending an email by WeWard to that address will nevertheless constitute valid notice. Any notice to WeWard must be addressed to: contact@weward.fr. A notice will be deemed received upon actual receipt by WeWard, whether by registered mail, recognized courier service or email.

Assignment.
The T&Cs, and your rights and obligations arising from them, may not be assigned, subcontracted, transferred or delegated by you without WeWard’s prior written consent. Any attempt to assign or transfer in violation of this clause will be void.

The provisions below apply only to American users:

Governing law.
Any dispute, claim or cause of action related in any way to your use of the Services will be governed by and construed in accordance with the laws of the State of New York, in line with the Federal Arbitration Act, without regard to conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded from the T&Cs.

Exclusive jurisdiction.
To the extent the parties are permitted by the T&Cs to bring an action in court, you and WeWard agree that any dispute or claim arising out of or relating to the T&Cs will be exclusively filed in the state or federal courts located in New York County, New York, United States.

Electronic communications.
Communications between you and WeWard may be electronic, whether you access the Services, send an email to WeWard, or WeWard posts notices on the Services or contacts you by email. For contractual purposes, you:
(a) consent to receive communications from WeWard electronically; and
(b) agree that all agreements, notices, disclosures and other communications WeWard provides electronically satisfy any legal requirement that such communications be in writing.
This provision does not affect your legal rights, including those under the Electronic Signatures in Global and National Commerce Act (15 U.S.C. §7001 et seq., "E‑Sign").

Export control.
You agree not to use, export, import or transfer the Services in violation of applicable law, including U.S. export control laws. In particular, the Services may not be exported or reexported to: (a) countries under U.S. embargo; or (b) persons listed on the U.S. Treasury Department’s Specially Designated Nationals list or the U.S. Department of Commerce’s Denied Persons List or Entity List.

By using the Services, you represent and warrant that:
(i) you are not located in an embargoed country or a country designated by U.S. authorities as supporting terrorism, and
(ii) you are not listed on any prohibited or restricted persons lists.
You also agree not to use the Services for purposes prohibited by U.S. law, such as the design, manufacture or use of nuclear, chemical, biological weapons or missiles. You acknowledge that products, services or technologies provided by WeWard may be subject to U.S. export control laws and you agree to comply with them.

Consumer complaints (California).
Pursuant to Section §1789.3 of the California Civil Code, you may address any complaint to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952‑5210.